Lyric strives to make the opera experience accessible for all patrons by providing services for those who may need assistance. Services include accessible seating for those in wheelchairs, FM and Telecoil loop assisted listening devices, touch tours, audio-described performances, braille and large-print programs, high-powered opera glasses, accessible restrooms, and automatic exterior doors. For services offered at the Lyric Opera House click on the links below.
For information on other accessible performances in Chicago, see the Chicago Cultural Accessibility Consortium's Access Calendar.
Please contact Lyric's Audience Services department by phone at 312.827.5600 or email at firstname.lastname@example.org if you have any specific questions, requests, or would like to purchase tickets over the phone. All of our representatives can assist you in finding a seat location and services to fit your needs.
Services for Patrons Who Have Mobility Disabilities
Automatic exterior doors are available at the main entrance to the Opera House.
Elevators are available to all above-ground floors of the Opera House.
Accessible restroom facilities are located on all above-ground floors floors of the Opera House except the 6th floor men’s restroom, however, elevators are conveniently located to access alternate facilities on lower floors. All other restrooms are fully accessible to patrons in wheelchairs. Restrooms under the Grand Staircase and in the Hospitality Corridor (just north of the elevators) offer a private restroom for patrons who require assistance.
Removable aisle-side armrests are available for patrons who are able to transfer on their own from their wheelchairs and are available throughout the Opera House area with adjacent seating for companions. Please call Audience Services with your request at least one day prior to your performance to ensure your seat is properly adjusted upon your arrival.
Wheelchair platforms are available for patrons wishing or needing to remain in their wheelchairs during a performance and are available throughout the Opera House. Wheelchair platforms are possible at every price range, including balcony locations, until the platforms are sold out. To ensure we have a platform available, please purchase a platform ticket on our website or contact Audience Services at 312.827.5600 for assistance.
Companion seating is provided adjacent to each location.
Assistance with removal of wheelchairs and scooters is provided by our staff. Devices are then returned for use during intermission and at the conclusion of the performance. If assistance with the removal of the wheelchair is desired, please contact an usher who will be happy to help you.
*Lyric staff are not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; operate motorized mobility aids such as scooters; or to provide personal attendant services such as assisting patrons in the restroom, or with similar activities. We suggest that persons with wheelchairs who need further assistance should attend with a companion to assist them on entering the building, moving through the facility, and helping them to their seat.
Services for Patrons Who Are Deaf or Hard Of Hearing
English translations are projected above the stage for all mainstage opera performances.
FM and telecoil loop assistive listening devices for persons desiring amplification are available at the main floor coat check. Assistive listening devices are offered free of charge, but a driver's license, valid ID, or credit card is required as security.
Services for Patrons Who Are Blind or Have Low Vision
Large-print programs are available for all performances at our main floor coat check.
Braille programs may be borrowed from our main floor coat check for the eight operas in our Subscription Season.
High-powered opera glasses for the visually impaired are available at no cost at the coat check on the main floor. A valid driver's license, state identification, or major credit card is required as a security deposit.
Service animals, such as guide dogs, are welcome — simply let us know when booking your tickets.
Audio-described performances are scheduled for each production and include a narration which guides the listener through the presentation with concise, objective descriptions of new scenes, settings, costumes, and body language, communicated to the patron through headphones at appropriate times throughout the performance.
Audio-Described Performance and Touch Tour Dates:
We have arranged audio-description services as well as touch tours for the performance dates listed below. Touch tours will begin at noon for all performances, unless otherwise marked. Please contact Audience Services at 312.827.5600 (email@example.com) and a representative will assist you with choosing seats that meet your needs. Additional dates may be available by request.
On May 5, 2019, at 1:30pm, we are offering a special ASL-Interpreted performance of West Side Story. All dialogue and lyrics will be translated into American Sign Language by two certified interpreters located near the stage. Select seats have been reserved to give you the best sight lines to follow the interpretation and all the action on stage. Contact Audience Services at 312.827.5600.
Audio described performance and touch tour dates for the 2019/20 season will be announced in summer 2019.
For use of oxygen tanks and other equipment, please contact us when placing your ticket order so we can better address your needs.
Purchasing Tickets and Requesting Services
Please call Lyric's Audience Services department at 312.827.5600 if you have questions, require assistance with seat selection and services, or would like to purchase tickets over the phone. All of our Audience Services Representatives can assist you with services to fit your needs.
In Person: The Audience Services Department is located at 20 N. Wacker Drive, Suite 840, Chicago, IL 60606.
In season hours:
Monday – Friday (non-performance dates) 9:00 am to 5:00 pm
Monday – Friday (evening performance dates) 9:00 am to 7:30 pm
Saturday (non-performance dates) 10:00 am to 5:00 pm
Saturday (evening performance dates) 10:00 am to 7:30 pm
Sunday 10:00 am to 2:00 pm
Monday – Friday 9:00 am to 5:00 pm by phone and in person
Saturday 10:00 am to 5:00 pm (Phone only)
Sunday 10:00 am to 2:00 pm (Phone only)
Box Office Hours: During the opera season, the Lyric Opera House Box Office (at the corner of Wacker and Madison) is open from noon to 6:00pm Monday through Friday (noon through the first intermission for evening performances), and noon through the first intermission on Saturdays and Sundays if there is a performance.
Summer box office hours (through the end of September) are noon to 5pm, Monday through Friday.