Audience services

Have questions about your tickets? Need help building the perfect subscription package? Want to exchange from a Wednesday night to a Sunday matinee? Our Audience Services department is here to help you.

Audience Services department

Please note: Due to current public health guidelines, our administrative and audience services offices located on the 8th floor of the Civic Opera Building are currently closed. We are fully accessible by phone and online.

Current phone hours:
Monday – Friday, 9:00 am to 4:00 pm

Phone: 312.827.5600

Fax: 312.332.8120

Address:
20 N Wacker Dr, Ste 840
Chicago, IL 60606

Box Office

Please note: Due to current public health guidelines, our walk-up box office is not currently open. Lyric is available to serve you at 312.827.5600 during the hours posted above.

During the opera season, the Lyric Opera House Box Office (at the corner of Wacker and Madison) is open for walk-up ticket purchases from noon to 6:00 pm, Monday through Friday (noon through the first intermission for evening performances), and noon through the first intermission on Saturdays and Sundays if there is a performance.

Summer box office hours (through the end of September) are noon to 5 pm, Monday through Friday.

Box Office

Please note: Due to current public health guidelines, our walk-up box office is not currently open. Lyric is available to serve you at 312.827.5600 during the hours posted above.

During the opera season, the Lyric Opera House Box Office (at the corner of Wacker and Madison) is open for walk-up ticket purchases from noon to 6:00 pm, Monday through Friday (noon through the first intermission for evening performances), and noon through the first intermission on Saturdays and Sundays if there is a performance.

Summer box office hours (through the end of September) are noon to 5 pm, Monday through Friday.

Lyric Opera House seating chart

Find your perfect seat at Lyric Opera of Chicago. View the Lyric Opera House seating chart section by section and see sample images of what the view from your seat will be. 

View Seating Chart

Ticket exchanges, trades, and donations

We understand that conflicts can arise. If your schedule changes and you are no longer able to attend a performance, flexibility is yours! You may exchange your tickets for another performance of the same opera or musical, trade into a different opera, or make a tax-deductible donation by returning your tickets to Lyric.

More Information

Ticket exchanges, trades, and donations

We understand that conflicts can arise. If your schedule changes and you are no longer able to attend a performance, flexibility is yours! You may exchange your tickets for another performance of the same opera or musical, trade into a different opera, or make a tax-deductible donation by returning your tickets to Lyric.

More Information

Payments

If you received an invoice from Lyric Opera of Chicago, please call our Audience Services Department at 312.827.5600 to make a payment.

Photos: Kyle Flubacker, Fox & Harrison Creative, Dan Rest, Jaclyn Simpson