Digital ticket information and FAQ

Digital ticketing is a convenient, secure, contactless, service that delivers your tickets to your mobile device using rotating QR codes. Your QR codes will activate a few hours prior to your performance start time and will refresh every 30 seconds.

No. No apps are necessary to access your digital wallet.

It takes just 3 easy steps!

1. Go to https://wallet.lyricopera.org

2. Log in using the email address you used to purchase tickets and click NEXT

• Enter your password if known
• OR request an access code. Enter the 6-digit code you receive in your email from [email protected].

3. Enter the access code and select "stay logged in" to stay logged in for 30 days.

Once in your wallet, you can tap your event(s) to see all the details of your ticket(s).

Go to wallet.lyricopera.org and click the forgot password button to reset your password. Or you may request an access code to be emailed to you.

No. To keep your tickets safe and secure, printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) updates every 30 seconds and can only be scanned directly from your mobile device.

As a safety measure, the QR codes will not be visible on your tickets until a few hours before your performance start time. Your QR code for your digital tickets will automatically appear in your digital wallet at that time.

No problem! While digital tickets require a smart mobile device to access your tickets, if you don't have a smart mobile device, you can contact our Audience Services team at 312.827.5600 to arrange to pick up your printed tickets at will call on the day of your performance. You will need to show a valid ID that matches the name on the ticketing account.

Simply go to the box office at the venue and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.

You can now add your digital tickets to your Apple Wallet. Google Wallet does not yet support Lyric’s QR codes.

1. Go to wallet.lyricopera.org
2. Enter the email address used when purchasing and request an access code be sent to your email.
3. Enter the access code and select “stay logged in" to stay logged in for 30 days.
4. Select the performance you will be attending.
5. Tap “share tickets”
6. Enter the full name of the person with whom you are sharing the digital ticket(s).
7. Select the ticket(s) you'd like to share.
8. Confirm your selection.
9. Share* the link via email to the person to whom you are sending the digital ticket(s).
10. To accept the tickets, your guest must log in or create an account if they don't already have one.

*You do not need to share your tickets with yourself, your tickets are accessible to you on any device but you must be logged in on your mobile device to display your tickets at the venue.

The ticket sharing button will become available 72 hours before your event.

No, you share only the digital ticket(s) you select to share with others in the group attending the performance with you.

YES! They must log in to claim the tickets you've shared with your guests. If they already have a ticketing account with Lyric Opera, they may use the same email address associated with their account to log in. If they do not have an account, they must create one to accept the tickets.

If anyone in your group is unsure if they have an existing login, they can click the register for a new account button. If their email already exists, the system will let them know. If it does not it will register an account for them.

1. Click the link shared with you.

2. Login using the email address associated with your Lyric Opera ticketing account OR register a new account if you don't have one.

3. Accept the tickets.

Shared digital tickets are not valid until the recipient claims them. You may also reclaim your tickets if your guest changes their mind or does not accept them.

Once you share a digital ticket, you will see one of the two following status notifications:

1. Ticket accepted by (your guest's name)
Your guest has claimed your shared ticket(s).

2. Ticket shared with (your guest's name) pending

• Your guest has not accepted the digital ticket(s) yet.
• You may want to remind them to check their email or text messages for the ticket invite link you sent to them.

You may also "share the invite again" or "get this ticket back" in your wallet.

Yes! Once you see the share tickets button in your wallet, you may share them, even if the QR codes have not yet been sent.