Safety at Lyric

August 17, 2021

As live performances return, your safety is our priority.

Lyric is fully committed to the health and safety of our entire family — our audience, our artists, our technicians, our administrative staff, and all of the communities we serve throughout each season.

Details about our indoor theater attendance guidelines are below.

Lyric Opera of Chicago, in cooperation with all state and local public health guidelines, requires that attendees of any Lyric event follow the protocols below in an effort to help reduce the transmission of COVID-19. As guidelines are evolving on a frequent basis, so may these directives, so we ask you to please check back prior to attending to confirm current protocols.

  1. Wellness: Any person who feels unwell or (a) has any COVID-19 Symptoms (b) has had a positive COVID-19 test in the past 10 days, or (c) has had close contact with anyone confirmed or suspected of having COVID-19 agrees not to come to Lyric. Please call our Audience Services office at 312.827.5600 where we will be happy to work with you to reschedule your tickets.

  2. Face coverings: Right now and for as long as is necessary, the CDC and City of Chicago recommend face coverings for all individuals in public indoor settings, regardless of vaccination status. All visitors must wear a face covering while in Lyric’s building, or while attending any event, indoor or outdoor, where you may come within six feet of other attendees or staff. Please note that bandanas, neck gaiters, and masks with exhalation valves are not accepted.

  3. Physical distancing: Wherever possible, visitors should abide by physical distancing guidelines, maintaining a six-foot distance from others not part of your group.

  4. Travel: Attendees should abide by City of Chicago travel orders with regard to quarantine.

  5. Risk: Attendees understand that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Those purchasing or attending Lyric events voluntarily assume all risks related to exposure to COVID-19.

  6. Compliance: All Lyric attendees must follow all health and safety procedures and signage posted while at Lyric events. Lyric reserves the right to require visitors who do not follow our  guidelines to leave an event immediately. Any visitors who are disrespectful or discourteous to other guests, staff, or volunteers may also be asked to leave.

Thank you for working with us to keep everyone safe and healthy during this unprecedented time.

What to expect this fall at the theater:

In consultation with public health officials, in response to strong patron feedback, and along with many of our peer organizations in Chicago’s theater community, as we return to live performances at full capacity, Lyric Opera of Chicago will require that all audience members provide proof of full vaccination against Covid-19 as recommended by the Centers for Disease Control and Prevention (CDC) or World Health Organization (WHO) in order to enter the Lyric Opera House. We implement this policy with the goal of keeping you, our artists, technicians, and all of our company members as safe as possible.

Additionally, facial masks, worn properly over the nose and mouth, will be required for all patrons for the duration of their time in the opera house for as long as the community transmission requires it. Please note that bandanas, neck gaiters, and masks with exhalation valves are not accepted.

Children under the age of 12 who are not currently eligible for vaccination will not be admitted to Lyric Opera of Chicago performances at present. As vaccine eligibility expands to those under 12, we will welcome the return of child audiences. Those who have purchased children’s tickets for the season may choose to exchange into a later performance when we hope children may become able to attend,  to keep their ticket value on account, or request a full refund.

Please note that shows will be performed at full length, including intermissions, and houses will be seated at full capacity.

Additional health and safety measures for audiences include:

  • A mandatory vaccination policy for our administrative staff and members of all of our 11 partner unions which represent our artists, technicians, and additional members of our company.

  • Ventilation systems have been thoroughly cleaned, including fogging of hard-to-reach surfaces.

  • The installation of upgraded air filters, and airflow which has been shifted to decrease recycled air and increase fresh air exchange. Lyric’s ventilation has received high grades that exceed recommended efficiency by health and safety experts.

  • Enhanced, hospital-grade cleaning practices throughout the opera house.

  • New touchless fixtures and hand-sanitizing stations.

  • Digital e-tickets replacing paper tickets, to reduce touch-points.

  • We will offer virtual streams of the season’s shows for ticket holders as an alternative to attending in person, should ticket holders not yet feel comfortable returning to the theater.

  • The use of the mobile app “My Bindle” as an easy way to display your proof of vaccination. My Bindle will store your photo ID and Covid-19 vaccination proof and make it easy to present upon entrance at the theater. Lyric is not requiring a Bindle entry pass, health survey or QR Code for entrance, our collaboration is purely as a health wallet. (Manual checks will also be available with a photo ID and valid vaccine record.)

     

  • Food and beverage service will be limited and must be consumed prior to entering the theater. No beverages will be permitted inside the theater.

  • Flexible exchange policies: Not feeling well? Just give us a call. Our audience services team will be happy to work with you to exchange your tickets for another performance.

We will continue to review our policies on an ongoing basis to evolve with best practices around health and safety. Thank you for your cooperation during this unusual time, and thank you for your patronage of Lyric Opera of Chicago.

Frequently asked questions

How do I share my proof of vaccination?

You will be required to show a valid photo ID and proof of vaccination upon entering Lyric Opera House. There are two ways to show proof of vaccination.

  • Bindle mobile phone app: Bindle is a secure wallet for your health records and an easy way to privately share your COVID vaccination status with others. Download the free Bindle app or visit joinbindle.com, and follow the easy, guided sign-up process to securely store a valid photo ID and your Covid-19 vaccination certification.

  • Manual card check: Upon theater entrance, patrons may provide a valid photo ID and proof of vaccination. An original vaccination card, a photocopy of your card, or a photo on your smartphone showing your vaccination card is appropriate proof of vaccination.

 

What does “fully vaccinated” mean?

Individuals must show full vaccination with a vaccine approved by the U.S. Food and Drug Administration (FDA) or by the World Health Organization (WHO).

People are considered fully vaccinated two weeks after their completion of a CDC or WHO reccomended vaccine regimen. 

 

Are you accepting a negative Covid-19 test as an alternative to vaccination?

Lyric will not accept negative Covid tests for admission. All audience members must be vaccinated. In the interest of the highest standard of safety for our audiences and our company members, Lyric has made the decision to be a fully vaccinated organization. We are requiring vaccination of our administrative staff and artists, technicians, and all employees, including representatives of 11 unions. As one of the largest venues of Chicago with more than 3,200 seats and timed curtain starts, vaccination and mandatory masking provide the safest way to come together to enjoy live performances. 

 

For how long will this policy be in place?

Currently, the policy is in place through December 31, 2021. We will continue to review our policies on an ongoing basis to evolve with the best practices around health and safety and may revise policies accordingly.

Photo: Darris Lee Harris Photography