Terms & conditions

Ticket terms

  • To ensure the best experience and customer service, we recommend purchasing tickets directly from Lyric Opera of Chicago. Tickets purchased through unauthorized third-party brokers may not be valid or could be subject to additional fees. For guaranteed access and authenticity, please buy your tickets exclusively through lyricopera.org.

  • All pricing is subject to change. Pricing is based on demand and may differ by production or performance date; when making any trades or exchanges, the patron is responsible for paying any price difference at the time of exchange or trade.

  • Aisle and adjacent seats incur higher pricing due to demand.

  • Special events and concert sales are final and are not eligible for exchanges.

  • All tickets will be delivered electronically. Tickets may be printed, used directly from your phone, or available for pick up at Lyric Opera box office with a picture ID. Screenshots will not be accepted.

  • Lyric reserves the right to deploy performance tickets digitally up to 24 hours prior to designated performance times.

  • Subscribers may exchange tickets at no cost when completed 5 or more days in advance of their production; all other exchanges, trades, and ticket types incur service fees.

  • Except subscriber exchanges completed 5 or more days before a performance, all other exchanges and trades incur service fees.

  • Day-of exchanges are not permitted.

  • Lyric cannot guarantee your same or comparable seats when changing your series or seating section, or when trading or exchanging performances within your series. Service fees may apply.

  • Requests for additional tickets are fulfilled after all subscriptions have been fulfilled.

  • The 25% subscriber discount for 6-opera subscribers is only available through May 1, 2025.

  • Subscriber discounts may not be available for premium events.

  • Lyric Opera special offers and discounts are subject to availability and generally not applicable to Main Floor Select or Box seating. Special offers are not retroactive to previously purchased tickets or in combination with another offer. Only specially-allocated seat locations may be assigned. Exchanges on special offer tickets are not guaranteed; original discounts may not carry over to exchange dates, and additional exchange service fees apply. All special offers expire at the discretion of management.

     

 

Terms & conditions

No refunds. All sales are final.

Should you wish to exchange or trade your tickets, additional fees and price may apply. Unused tickets may be donated back to Lyric prior to performances by calling 312.827.5600.

The Management reserves the right to refuse admission to any person who may cause a disturbance. In this case, the face value of the ticket held will be refunded. License granted herein may be revoked upon refund of purchase price.

Please arrive early and plan your travel and parking carefully.

Performances are scheduled to begin promptly, and admittance may not be granted while the performance is in progress.

Lyric reserves the right to search bags and other personal belongings for security reasons. Lyric requires large items (i.e. briefcases, book bags, computer bags, and large purses) to be checked and may refuse to check certain items. Lyric is not responsible for any checked, lost, or stolen items.

Casts and programs subject to change without notice.

Lyric reserves the right to film at all Lyric events, in and out of the opera house, including audiences. Your entry onto the premises or attendance at an event constitutes your understanding that photographs and video may be taken and you grant your consent and permission to Lyric to use any photos or video that may contain your image in all types of promotions and all forms of media.

COVID-19: An inherent risk of exposure to COVID-19 exists in any public place where people are present. Those purchasing or attending Lyric events voluntarily assume all risks related to exposure to COVID-19.

By purchasing, Lyric attendees agree to follow all health and safety procedures outlined at lyricopera.org/safety and all signage posted while at Lyric events. Lyric reserves the right to require visitors who do not follow guidelines to leave any Lyric event immediately. Any visitor who is disrespectful or discourteous to other guests, staff, or volunteers may also be asked to leave.

Lyric Opera of Chicago is a 501(c)3 not-for-profit organization. Donations are tax-deductible as defined by law. Tangible benefits received are deducted from the tax-deductible amount as specified by the Internal Revenue Service. Please contact your financial advisor to determine the value of your tax deduction.

Refunding of Gifts: Under rare circumstances, Lyric may deem it necessary to return or refund a gift. Requests for refunds may come either from the donor or from the Board of Directors of Lyric.