Audience Services/Tickets Internship

Supervisor: Phone Sales Supervisor
Time Commitment: Part-time (15-20 hours per week)
Season: Fall

The Ticket Department Intern may work on any time sensitive, high-customer-contact projects. These projects can include, but are not limited to:
  • Exchange check-in
    Sort exchange forms/tickets received via mail/drop-off; enter check-in on patron's Tessitura account; verify that exchange request is valid. The Ticket Department completes over 25,000 manual ticket exchanges per season.
  • File maintenance
    Research returned mail and correct on patron's Tessitura account or inactivate account if necessary.
  • Seasonal projects
    Enter subscription/single ticket orders, make preparations for special offers, assist with mailings, voicemail and other special event issues. Help test new Lyric Opera online initiatives.
  • Other department projects
    Maintain donation file, file daily batch information, open mail, and assist staff members and volunteers as needed. Ticket Department interns are assigned a variety of projects, depending on what's going on in preparation for or during a particular season. Past intern departmental projects have included:
    • Ticket fulfillment and audition logistics help with Artistic
    • Opening Night Gala/Opera Ball and Millennium Park concert help with Development
    • Assist in the prepackaging and mailing of single and subscription tickets

Required Knowledge/Skills:      

Successful candidates must be a self-starter, detail oriented, have excellent organizational and problem-solving skills. Computer literacy is required, with an emphasis in the Microsoft Office suite.

How to Apply:

Please send your resume and cover letter, denoting the position of interest, to