Time Commitment: Part-time (15-20 hours per week)
The Ticket Department Intern may work on any time sensitive, high-customer-contact projects. These projects can include, but are not limited to:
- Exchange check-in
Sort exchange forms/tickets received via mail/drop-off; enter check-in on patron's Tessitura account; verify that exchange request is valid. The Ticket Department completes over 25,000 manual ticket exchanges per season.
- File maintenance
Research returned mail and correct on patron's Tessitura account or inactivate account if necessary.
- Seasonal projects
Enter subscription/single ticket orders, make preparations for special offers, assist with mailings, voicemail and other special event issues. Help test new Lyric Opera online initiatives.
- Other department projects
Maintain donation file, file daily batch information, open mail, and assist staff members and volunteers as needed. Ticket Department interns are assigned a variety of projects, depending on what's going on in preparation for or during a particular season. Past intern departmental projects have included:
- Ticket fulfillment and audition logistics help with Artistic
- Opening Night Gala/Opera Ball and Millennium Park concert help with Development
- Assist in the prepackaging and mailing of single and subscription tickets
Successful candidates must be a self-starter, detail oriented, have excellent organizational and problem-solving skills. Computer literacy is required, with an emphasis in the Microsoft Office suite.
How to Apply:
Please send your resume and cover letter, denoting the position of interest, to firstname.lastname@example.org.