Internship title: Audience Services/Tickets Intern
Supervisor: Phone Sales Supervisor
Time commitment: Part-time (15-20 hours per week)
Compensation: Course credit available; $30 travel stipend per week (Unpaid)
The Ticket Department Intern may work on any time sensitive, high-customer-contact projects. These projects can include, but are not limited to:
Sort exchange forms/tickets received via mail/drop-off; enter check-in on patron's Tessitura account; verify that exchange request is valid. The Ticket Department completes over 25,000 manual ticket exchanges per season.
Research returned mail and correct on patron's Tessitura account or inactivate account if necessary.
Enter subscription/single ticket orders, make preparations for special offers, assist with mailings, voicemail and other special event issues. Help test new Lyric Opera online initiatives.
Other department projects
Maintain donation file, file daily batch information, open mail, and assist staff members and volunteers as needed. Ticket Department interns are assigned a variety of projects, depending on what's going on in preparation for or during a particular season. Past intern departmental projects have included:
Ticket fulfillment and audition logistics help with Artistic
Opening Night Gala/Opera Ball and Millennium Park concert help with Development
Assist in the prepackaging and mailing of single and subscription tickets
Successful candidates must be a self-starter, detail oriented, have excellent organizational and problem-solving skills. Computer literacy is required, with an emphasis in the Microsoft Office suite.
How to Apply
Please send your resume and cover letter to firstname.lastname@example.org.