1) PHONE: Call our Audience Services Department at 312-827-5600.
It will expedite your call to have the tickets you wish to exchange in hand, alternate performance dates of the same operas in mind, and credit card information (if applicable).
Please note: Your call must be received at least 5 days prior to the date shown on your tickets. Short-notice exchanges may be possible by phone for an additional fee.
2) ONLINE: Login to your Lyric Opera account. Click on your name in the top right of the page and navigate to "Upcoming Performances" tab. Find the performance you'd like to exchange and choose "exchange" from the options below.
TICKET EXCHANGE DETAILS
SUBSCRIPTION TICKETS (including TRADEONE tickets) may only be exchanged for another performance of the same opera or musical.
There will be no fees for exchanges completed 5 days before the performance.If a date conflict arises you may exchange our tickets for another performance of the same opera. (Fees apply for exchanges less than 5 days prior to your performance or that include an upgrade in seating section or date. Value Series may exchange for Value dates only.)
All exchange fees are waived for current Bravo Circle members.
SINGLE TICKETS may be exchanged for another performance of the same opera or musical up to one day in advance of your performance date. This service is only available by phone. Please call 312-827-5600. Fees apply.
In the event you exchange your subscription or single tickets into a lower price, we regret we cannot refund the difference. If you exchange from a weekday to a weekend (Saturday or Sunday) performance or into a higher price, you will be charged the difference based on the ticket prices.
In order to best complete your exchange, please try to have multiple options when exchanging. Ticket exchanges may not be possible in the case of sold out performances.
Exchanges may be delivered in person to the Audience Services Department (20 N. Wacker Drive, Suite 840, Chicago), however we cannot always provide your new exchange tickets at that time.
Special one-show-only event tickets may not be exchanged.
Lyric also accepts ticket donations if you do not plan to use your seats – plus, we’ll issue you a tax deductible donation receipt. Click here to learn more about donating your tickets.
Please call our Audience Services Department at 312-827-5600 if you have any additional questions or require assistance in completing your exchange.