Lyric strives to make the opera experience accessible for all patrons by providing services for those who may need assistance. Services include accessible seating for those in wheelchairs, FM and Telecoil loop assisted listening devices, audio-described performances, braille and large-print programs, high-powered opera glasses, accessible restrooms, and automatic exterior doors. For services offered at the Civic Opera House click on the links below.
For information on other accessible performances in Chicago, see the Chicago Cultural Accessibility Consortium's Access Calendar.
Please call Lyric's Audience Services department at 312.827.5600 if you have questions or would like to purchase tickets over the phone. All of our representatives can assist you in finding a seat location and services to fit your needs. If you have specific questions about disability accommodation requests, please contact Nora O'Malley, Facility Operations Manager, at 312.827.3577 or by email at firstname.lastname@example.org.
Services for patrons who have mobility disabilities
Services for patrons who are deaf or hard of hearing
Services for patrons who are blind or have low vision
Elevators are available to all above-ground floors of the Opera House.
Accessible restroom facilities are located on all above-ground floors floors of the Opera House except the 6th floor men’s restroom, however, elevators are conveniently located to access alternate facilities on lower floors. All other restrooms are fully accessible to patrons in wheelchairs. Restrooms under the Grand Staircase and in the Hospitality Corridor (just north of the elevators) offer a private restroom for patrons who require assistance.
Removable aisle-side arm-rests are available for patrons who are able to transfer on their own to from their wheelchairs and are available throughout the Opera House area with adjacent seating for companions. Please call Audience Services with your request at least one day prior to your performance to ensure your seat is properly adjusted upon your arrival.
Wheelchair platforms are available for patrons wishing or needing to remain in their wheelchairs during a performance and are available throughout the Opera House. Wheelchair platforms are possible at every price range, including balcony locations, until the platforms are sold out. To ensure we have a platform available, please purchase a platform ticket on our website or contact Audience Services for assistance.
Companion seating is provided adjacent to each location.
Assistance with removal of wheelchairs and scooters is provided by our staff and returned for use during intermission and at the conclusion of the performance. If assistance with the removal of the wheelchair is desired, please contact an usher who will be happy to help you.
*Lyric staff are not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; operate motorized mobility aids such as scooters; or to provide personal attendant services such as assisting patrons in the restroom, or with similar activities. We suggest that persons with wheelchairs who need further assistance should attend with a companion to assist them on entering the building, moving through the facility, and helping them to their seat.
FM and telecoil loop assistive listening devices for persons desiring amplification are available at the main floor coat check. Assistive listening devices are offered free of charge, but a driver's license, valid ID, or credit card is required as security.
An American Sign Language interpreted performance has been scheduled for our musical, My Fair Lady. Two certified interpreters will translate dialogue and lyrics into ASL for the performance date listed below. Please contact Audience Services at 312.827.5700 and a representative will assist you with choosing seats that meet your needs. Additional dates may be available by request. Please contact Nora O'Malley, Facility Operations Manager at 312.827.3577 or by email at email@example.com.
|My Fair Lady||Tuesday, May 16, 2017 at 7pm|
Braille programs may be borrowed from our main floor coat check for the eight operas in our Subscription Season.
High-powered opera glasses for the visually impaired are available at no cost at the coat check on the main floor. A valid driver's license, state identification, or major credit card is required as a security deposit.
Service animals, such as guide dogs, are welcome — simply let us know when booking your tickets.
Audio-described performances are scheduled for each production and includes a narration which guides the listener through the presentation with concise, objective descriptions of new scenes, settings, costumes, body language and communicated to the patron through headphones at appropriate times throughout the performance.
Audio Described Performance Dates:
We have arranged audio-description services for the performance dates listed below. New this season, we've added a touch tour for My Fair Lady from noon to 1pm on Tuesday, May 9, 2017. Please contact Audience Services at 312.827.5700 and a representative will assist you with choosing seats that meet your needs. Additional dates may be available by request. Please contact Nora O'Malley, Facility Operations Manager at 312.827.3577 or by email at firstname.lastname@example.org.
|My Fair Lady
||Tuesday, May 9, 2017 at 1:30pm
ADDITIONAL SERVICESFor use of oxygen tanks and other equipment, please contact us when placing your ticket order so we can better address your needs.
PURCHASING TICKETS AND REQUESTING SERVICESPlease call Lyric's Audience Services department at 312.827.5600 if you have questions, require assistance with seat selection and services, or would like to purchase tickets over the phone. All of our Audience Services Representatives can assist you with services to fit your needs.
In Person: The Ticket Department is located at 20 N. Wacker Drive, Suite 840, Chicago, IL 60606. Hours are 9:00 am to 5:00 pm, Monday through Friday.
Box Office Hours: During the opera season, the Civic Opera House Box Office (at the corner of Wacker and Madison) is open from noon to 6:00pm Monday through Saturday (noon through the first intermission for evening performances), and noon through intermission on Sundays if there is a matinee.