Lyric Opera of Chicago

Talent Manager

Are you a technically savvy talent manager looking for your next —and most rewarding—challenge? Join us!

Reports to: Director, Human Resources

Lyric’s newly-formed Talent Manager role embodies our commitment to recruit, retain, and develop the best arts management talent in the country. This Manager is responsible for evolving and driving our recruiting and performance management functions. The Manager is a get-it-done individual with vision; one who can grasp and manage the current breadth of detail, then champion the evolution of manual processes to better serve employees. As an innately curious business contributor, the Manager leverages technology, especially social media, to secure and retain the best talent for the role. As a big-picture thinker, the Manager partners with the Benefits Manager, Director of HR and external business partners to design the best possible performance management program. The Benefits Manager transitions from tactical execution to strategic implementation fluidly.

DUTIES AND RESPONSIBILITIES
• Ensure strategic talent objectives are developed, tracked, and achieved.
• Partner with the Director of HR to identify, develop, and implement Lyric’s competency mapping initiative.
• Effectively reinvent and drive Lyric’s annual performance review process.
• Efficiently manage internal succession planning and talent review process in partnership with business stakeholders.
• Actively support Lyric’s organizational design initiative by providing sound counsel to department leaders on team design, talent gaps, and internal team member growth opportunities.
• Effectively build development plans for key talent and track their integration into performance planning and their execution.
• Work with best practice assessment providers to develop, implement, and oversee assessment strategies for selection/promotion at all levels.
• Reinvent Lyric’s internship program to provide the best talent feeder-system as well as the best educational experience for both supervisors and interns.
• Develop a mentor pool and strategy for select high potential talent, including assignment management for cross-Business Unit and cross- functional moves.
• Actively drive our employee engagement initiative to support a culture of performance achievement.
• Develop low- or no-cost career development opportunities for staff at various levels and tenure.
• Re-imagine and own Lyric’s employee recognition program.
• As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time.

KNOWLEDGE AND SKILLS
• A bachelor's degree and five (5+) years experience in HR, with a focus on Recruiting and Performance Management, OR
• Any appropriate combination of education and experience to demonstrate competency across the role.
• Proficiency in the Microsoft suite of products, particularly Word, Exel and Powerpoint
• Demonstrated mastery in handling confidential information
• Mastery of diplomacy and guidance in working with employees on performance issues
• Demonstrated experience with at least one HRIS (Paylocity or ADP preferred)
• Mastery of accuracy as illustrated by budget or compensation management
• Proficient project management skills. Must have the ability to document and communicate project plans, monitor work in progress, and achieve project milestones/end results for others to understand
• Demonstrated ability to create, execute and measure high-quality, high-impact, professional talent tools, processes and guidelines including but not limited to succession planning and bench program, talent management technology and performance management tools
• Experience with employee engagement, stay and exit surveys, on-boarding and any other talent or people oriented HR programs are a plus
• Demonstrated experience in group facilitation, coaching and leading teams resulting in improved performance
• Proven wins in cultivating a collaborative environment
• Must be (internal or external) customer-focused, energetic, enthusiastic, well-planned, and organized
• Excellent verbal and written communication skills

WORK CONDITIONS
• Ability to occasionally attend evening or weekend functions/performances
• Sitting for extended periods of time
• Ability to operate a computer keyboard, mouse, and to handle other office equipment

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