Position: Lyric Concierge Representative
Reports to: Call Center Manager
Status: Part-time, seasonal

Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera.

The Lyric Concierge Representative is a representative of the Audience Service department, interacting heavily with patrons during each schedule production and special event, both at Lyric and off-site. They are responsible for working with patrons to better their experience at Lyric by answering questions and engaging the audience with knowledge of our house, our productions, and opera.

 

Duties and Responsibilities:

Interacting with patrons before each Lyric production through the first intermission. Answer general front of house questions, ticketing inquiries, policy inquiries, validate parking vouchers, suggest hotel and dining recommendations, inform patrons of other services we offer. Working knowledge of Tessitura and answering calls when not on site. Making confirmation phone calls to patrons with restaurant and opera bus reservations. May be asked to assist with larger Audience Service related projects. Assist seasonal staff and visitors with questions and directions (on- and off-site destinations). As the business evolves, so may this role. These duties may change as Lyric's leadership identifies the need at any time

 

Job Requirements Knowledge and Skills:

  • College degree

  • Experience in the performance arts

  • Ability to multitask under pressure

  • Excellent written and spoken communication skills

  • Experience working in a team environment

  • Facility with Microsoft Word and Excel

  • Knowledge of operatic repertoire is required

  • Foreign language skills are preferred

  • Ability to regularly work performance dates is required

  • Working knowledge of Tessitura preferred /desirable

  • Hospitality experience is preferred

  • Effective organizational, and interpersonal skills are essential, along with a demonstrated orientation to customer service.

  • The ability to adapt quickly to changing priorities, maintain a professional demeanor under pressure, and keep sensitive information confidential is required.

  • Previous experience in an "in-person" customer service role would be a definite plus, as would a working knowledge of the opera.

 

Work Conditions
Schedule: Part-time, Seasonal
The hours correspond with the performance schedule both at Lyric and off-site. Work begins 2-3 hours prior to a performance and extends through first intermission. Additionally, hours will be required to make phone calls to patrons who have made reservations for either on-site dining options or the opera bus. May work up to 29 hours.

 

How to Apply

Please forward a resume and cover letter denoting the position of interest to jobs@lyricopera.org or mail to Lyric Opera of Chicago, Attention: Human Resources, 20 N. Wacker Drive, Suite 860, Chicago, IL 60606.

Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.