Subscriber Exchange

If your schedule changes, we're delighted to accommodate your ticket exchange needs. We complete virtually all of our subscriber requests each season and exchange over 25,000 tickets! 

To exchange any of your 2009/10 season tickets, call our Ticket Office at 312.827.5600 (Monday – Saturday 10am – 5pm).  Please have your ticket(s) in hand.  Or, you may mail or fax your ticket request.  All ticket exchange requests must be phoned in or arrive at our office no later than 5 days prior to your scheduled performance date.

Subscribers, there are 3 Easy Ways to Exchange Your 2009/10 Tickets!

TOP PRIORITY 

• By Mail
  NEW! Relaxed Ticket Exchange Deadline!
  Complete the Ticket Exchange Request Form in full. Mail the form, along with your ticket(s) and exchange fee (if applicable) to Lyric Opera of Chicago, Attn: Ticket Exchange, 20 N. Wacker Drive, Suite 840, Chicago, IL 60606, so that it is received in our office at least 5 days prior to the performance date shown on your ticket(s). 
   
  

• By Fax
  Complete the Ticket Exchange Request Form in full. Fax it, along with a copy of your ticket(s), to 312.332.8120 so that it is received in our office at least 5 days prior to the performance date shown on your ticket(s). 
  

STARTING SEPTEMBER 15*

• By Phone  
  Starting September 15, you can exchange by phone at 312.827.5600. Please be prepared when making this call by having the tickets you wish to exchange in hand, acceptable alternative performance dates of the same opera in mind, and credit card information (if applicable).
  
  Your call must be received at least 5 days prior to the date shown on your tickets.
  
  *We regret that we cannot accept exchanges by phone until September 15 due to the high volume of phone sales and mail exchanges in early September.

NOTE: You may mail or fax your ticket exchange request at any time throughout the season, providing it is received in our office at least 5 days prior to the date shown on your tickets!

 
TICKET EXCHANGE INFORMATION

• Subscription tickets (including TRADEONE tickets) may only be exchanged for another performance of the same opera.

• The exchange service charge is $4 per ticket for subscribers with series of 7 or fewer operas. There is no exchange fee for our 8-opera subscribers (A, B, C, D, E, MA) or current Bravo Circle members. 

• If mailing or faxing your exchange request, the ticket you wish to exchange (actual tickets or a fax copy of ripped tickets) must be received in our office at least 5 days prior to the performance date shown on your tickets. Beginning September 15, you can call in your exchange request no less than 5 days prior to your performance date. Why? Because we requiresufficient time to resell an exchanged ticket. Not enough time to sell the tickets means financial loss for Lyric.

• For best service, we highly recommend that you submit your subscription ticket exchange request via mail or fax as soon as possible. 
  

• Our inability to complete an exchange is most often due to the limited options provided by subscribers. Be sure to give us multiple options! 
  

• Ticket exchanges are not always possible in the case of sold out performances.
  

• In the event you exchange into a lower price section, we regret we cannot refund the difference. If you exchange from a weekday to a weekend (Fri. evening, Sat., Sun.) performance or into a higher priced section, you will be charged the difference.

• Exchanges may be delivered in person to the Ticket Office (20 N. Wacker Drive, Suite 840, Chicago) but we cannot provide your new exchange tickets at that time. 

• Download a printable copy of our exchange form here.