Ticket Exchanges

If your schedule changes, we're delighted to accommodate your ticket exchange needs. We complete virtually all requests each season and exchange over 25,000 tickets! 

NEW! Single ticket buyers may exchange their tickets via phone only at 312.827.5600. Available up to 5 days in advance of your performance. Fees apply.

Subscribers, you may now exchange your subscription tickets online!  Log in to your account  to start the process. 

Subscribers, you may also exchange any of your 2010/11 season tickets by phone. Call our Ticket Office at 312.827.5600 (Monday – Saturday 10am – 5pm).  Or, you may mail or fax your ticket request.  All ticket exchange requests must be phoned in or arrive at our office no later than 5 days prior to your scheduled performance date. Short-notice exchanges of subscription tickets may be possible by phone for an additional fee.

There are 4 Easy Ways to Exchange Your 2010/11 Tickets!

• New! Online
  Subscribers can exchange their subscription tickets online. To get started, log in to your account. Upon log-in, you will be directed to your My Upcoming Performances page. Click the "exchange or upgrade your seats" link found beneath each performance listed on your account. Then follow the easy steps to complete your transaction.
  
  Important: You must log in using the email address/password associated with your subscriber account. Use the 'Forgot Your Password?' feature on the log in page if you've forgotten your password. If you've never created an online account, please call us to activate yours. An email address is required.

• By Phone  
  You can exchange by phone at 312.827.5600. Please be prepared when making this call by having the tickets you wish to exchange in hand, acceptable alternative performance dates of the same opera in mind, and credit card information (if applicable).
  
  Your call must be received at least 5 days prior to the date shown on your tickets. Short-notice exchanges of subscription tickets may be possible by phone for an additional fee.

• By Mail
  Complete the Ticket Exchange Request Form  in full. Mail the form, along with your ticket(s) and exchange fee (if applicable) to Lyric Opera of Chicago, Attn: Ticket Exchange, 20 N. Wacker Drive, Suite 840, Chicago, IL 60606, so that it is received in our office at least 5 days prior to the performance date shown on your ticket(s). 

• By Fax
  Complete the Ticket Exchange Request Form in full. Fax it, along with a copy of your ticket(s), to 312.332.8120 so that it is received in our office at least 5 days prior to the performance date shown on your ticket(s). 
  

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TICKET EXCHANGE INFORMATION

• Subscription tickets (including TRADEONE tickets) may only be exchanged for another performance of the same opera.

• The exchange service charge is $4 per ticket for subscribers with series of 7 or fewer operas. There is no exchange fee for our 8-opera subscribers (A, B, C, D, E, MA) or current Bravo Circle members. 

• Exchange requests must be received in our office at least 5 days prior to the performance date shown on your tickets. Short-notice exchanges may be possible by phone for an additional fee.

• Our inability to complete an exchange is most often due to the limited options provided by subscribers. Be sure to give us multiple options! 

• Ticket exchanges are not always possible in the case of sold out performances.
  

• In the event you exchange into a lower price section, we regret we cannot refund the difference. If you exchange from a weekday to a weekend (Fri. evening, Sat., Sun.) performance or into a higher priced section, you will be charged the difference.

• Exchanges may be delivered in person to the Ticket Office (20 N. Wacker Drive, Suite 840, Chicago) but we cannot provide your new exchange tickets at that time. 

• Download a printable copy of our exchange form here.