Terms of Use
Individual Ticket Sales
All individual ticket sales are final. There are no refunds. Exchanges may be possible (subject to availability; fees may apply). Discount ticket offers and promotions do not apply to previous purchases, are non-transferable, and cannot be combined with any other offer or redeemed for cash. Offers and promotions are subject to change.
Subscription Ticket Sales
Subscription sales are final after September 10.
Please know that we cannot make new seat assignments until the completion of our renewal campaign. Our ability to fulfill your request is contingent upon your specific request, the results of our renewal campaign, the date of your order and our long-standing policy specifying that seating priorities go to annual contributors based on level of giving.
Fully paid subscription tickets showing specific seat assignments will be mailed around Labor Day.
Subscription purchase payment plans:
If you've paid 50% the balance is automatically charged to same credit card on June 1. If you subscribe after June 1, you will be charged for the balance 30 days after order date.
If you've paid 25% the balance is automatically charged to same credit card in 3 equal monthly installments commencing 30 days after order date. 25% option expired June 1.
Please contact the Ticket Department. if there are any changes to your credit card number or expiration date.
Subscription Statuses:
RENEW: same series, section & seats
IMPROVE: same series & section, different seats
CHANGE: different series &/ or section
NEW: no prior year subscription
MULTIPLE: more than one series / section; not all are Renewals
Opening Night Ticket Sales
Orders cancelled after August 31, 2011, cannot be refunded. Please note that processing of credit cards for orders, which is effected at time of order, does not always guarantee tickets. Patrons will be contacted by the Ticket Dept. in late August if we need additional seating choices to fill the order. If you have exchanged your subscription tickets into Opening Night, you may re-exchange out of Opening Night but we regret we cannot refund the difference from any upgrade/benefit payment made.
NExT Ticket Sales
Lyric Opera NExT is restricted to full-time, degree-seeking college and university students. Continuing education, part-time, and high school students do not qualify. NExT registrants will be notified via email when NExT tickets become available for a performance.
Each NExT ticketholder must present his/her ticket AND his/her own valid college ID to the usher for entry into the theater (i.e., if you purchased 2 student tickets both you and your guest must present a valid college ID to the usher).
We encourage early arrival to avoid long lines. No late seating, no admittance while the performance is in progress.
Tickets are sold in advance; online purchases only. No rush tickets. No refunds. Seat locations are assigned on a first-come, first-seated basis and cannot be changed after purchase. Cast subject to change. The management reserves the right to refund ticket purchase price and refuse admission to any person who may cause a disturbance. License granted herein may be revoked upon refund of purchase price.
Subscription Ticket Exchanges
In the event you exchange into a lower price section or performance, we regret we cannot refund the difference. Subscription ticket exchanges are subject to availability. Exchange fees may apply. Click here for more details.
Performance attendance
Performances begin on time. No admittance while the performance is in progress — no late seating. The management reserves the right to refuse admission to any person who may cause a disturbance.
Merchandise Sales
Merchandise items will be shipped within 4 weeks and cannot be shipped to a PO Box address. Season Companions and Libretti for the upcoming season are shipped beginning in August. Items ordered together may not necessarily be shipped together. All merchandise sales are final. There are no refunds, and exchanges are allowed only for different sizes of the same merchandise item and are limited by availability.
The Sarah and Peer Pedersen Room
Please arrive on time. Pre-performance reservations will be held for up to 15 minutes past the reserved seating time.
To cancel or reschedule a reservation, please call the Reservation Hotline.
312.827.5700 (9 am – 5 pm weekdays, 10 am – 5 pm Saturdays, 10 am – curtain Sunday matinees)
Entry to the restaurant is through the Civic Opera House after presentation of tickets.