2007/08 SUBSCRIBER EXCHANGES
There are 3 Easy Ways to Exchange Your Tickets!
- Lyric Opera of Chicago, Attn: Ticket Exchange, 20 N. Wacker Drive, Suite 840, Chicago, IL 60606
- Complete the "Ticket Exchange Request Form" in full. Mail the form, along with your ticket(s) and exchange fee (if applicable), so that it is received in our office at least 7 days prior to the performance date shown on your ticket(s).
- Complete the "Ticket Exchange Request Form" in full. Fax it, along with a copy of your ticket(s) (ripped in half), so that it is received in our office at least 7 days prior to the performance date shown on your ticket(s).
- Starting October 15, you can exchange by phone. Please be prepared when making this call by having the tickets you wish to exchange in hand, acceptable alternative performance dates of the same opera in mind, and credit card information (if applicable).
- Your call must be received at least 7 days prior to the date shown on your tickets.
*We regret that we cannot accept exchanges by phone until October 15 due to the high volume of phone sales and mail exchanges in September and early October. Please understand that we manually exchange approximately 25,000 tickets annually!NOTE: You may mail or fax your ticket exchange request at any time throughout the season, providing it is received in our office at least 7 days prior to the date shown on your tickets!
TICKET EXCHANGE INFORMATION
- Subscription tickets (including TradeOne tickets) may only be exchanged for another performance of the same opera.
Please note that exchanges are NOT possible on non-subscription (individual) tickets, even if these individual tickets are purchased by a subscriber.
- The exchange service charge is $4 per ticket for subscribers with series of 7 or fewer operas. There is no exchange fee for A, B, C, D, E, or MA series subscribers or current Bravo Circle members.
- If mailing or faxing your exchange request, the ticket you wish to exchange (actual tickets or a fax copy of ripped tickets) must be received in our office at least 7 days prior to the performance date shown on your tickets. After October 15, you can call in your exchange request no less than 7 days prior to your performance date.
Why? Because we require at least one week to resell an exchanged ticket, the revenue WE MUST have to meet our budget. Not enough time to sell the tickets means financial loss for Lyric.
- For best service, we highly recommend that you submit your subscription ticket exchange request via mail or fax as soon as possible.
- Our inability to complete an exchange is most often due to the limited options provided by subscribers. Be sure to give us multiple options!
- Ticket exchanges are not always possible in the case of sold out performances.
- In the event you exchange into a lower price section, we regret we cannot refund the difference. If you exchange from a weekday to a weekend (Fri., Sat., Sun.) performance or into a higher priced section, you will be charged the difference.
- Exchanges may be delivered in person to the Ticket Office (20 N. Wacker Drive, Suite 840, Chicago) but we cannot provide your new exchange tickets at that time.
Click here to download a printable copy of our exchange form.
